Print

Attention Current iEXCHANGE Users

September 12, 2012

Effective Sept. 14, 2012, Blue Cross and Blue Shield of Texas (BCBSTX) completed the scheduled upgrade to iEXCHANGE®. This online tool will now support submission of preauthorization requests and online approval of benefits for select outpatient services, in addition to continuing support of inpatient admissions and referral authorizations. Provider webinars are currently taking place to review the application changes as a result of this upgrade.

  • Access the upgraded iEXCHANGE tool
  • Remember to update the iEXCHANGE link if you saved it in your favorites
  • Availity®’ single sign-on users will be automatically redirected to the updated application

For Cases Submitted Prior to Sept. 14, 2012

To request an extension for an inpatient preauthorization request submitted to BCBSTX prior to Sept. 14, 2012, please call the number on the back of the member’s ID card

If you need to submit a treatment search or treatment update search request, proceed as follows:

  • Return to the Starting point page
  • Select additional payers to continue
  • Choose payer: Blue Cross Blue Shield of Texas - prior to 09/14/12

Interactive Voice Response (IVR) Option Now Available

Our new telephone-based option has also been added to our IVR system for submission of preauthorization requests and receiving approval of benefits for select outpatient services, inpatient admissions and referral authorizations. The new application offers both voice-activated and touch-tone telephone options for preauthorization and referral request. To access the IVR system, contact Medical Management at 800-441-9188 and follow the prompts for preauthorization requests.

iEXCHANGE Questions?

Email the BCBSTX iEXCHANGE Help Desk.

Please note that the fact that a service has been preauthorized/pre-certified is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the member’s eligibility and the terms of the member’s certificate of coverage applicable on the date services were rendered.

Availity is a registered trademark of Availity, L.L.C., an independent third party vendor.

BCBSTX makes no endorsement, representations or warranties regarding any products or services offered by Availity. The vendor is solely responsible for the products or services offered by them. If you have any questions regarding the services offered here, you should contact the vendor directly.