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2011 BlueCard® Program – Seeking Your Feedback

February 10, 2011

Your feedback is important to help us make improvements in our processes and make your interactions with Blue Cross and Blue Shield of Texas (BCBSTX) a smooth and simple experience.

Again this year, you will have an opportunity to tell us how we are doing via phone and/or online satisfaction survey.  At any point throughout the year, you may receive a call on behalf of BCBSTX seeking input on your experience with servicing out-of-area members.  Our research vendor may invite you to participate in online surveys and collect your e-mail address.  If your office is contacted, we encourage you to participate in these surveys. We take your feedback seriously and incorporate into enhancements of our services to you.

If you need information about the BlueCard Program, there are two ways to contact us:

  1. Visit us online at bcbstx.com/provider, click on the Claims & Eligibility tab, then click on the BlueCard offering in the left-side navigation box.
  2. Talk to your local professional or facility provider network representative. For a listing of local professional or facility provider network offices, go to following link - www.bcbstx.com/provider/contact_us.html, scroll down to Professional & Facility Provider Network Offices.

Thank you in advance for your participation. We appreciate your feedback.