Behavioral health services for Blue Cross and Blue Shield (BCBS) members often are managed by a mental health benefit management vendor, as determined by the member’s employer group. Each group policy is different with regard to benefit coverage and pre-certification requirements. Utilization of mental health benefits management vendors varies among BCBS plans.

When seeking pre-certification for behavioral health services for BCBS members, calling the behavioral health-related telephone number on the back of the member’s ID card will help ensure that you will receive assistance from the right department or vendor handling that member’s mental health/chemical dependency health benefit.

posted 02/2010