Claim Research Tool (CRT)

Note: The following information is available to help you gain familiarity with the web capabilities offered through Availity®.


The Claim Research Tool — CRT — offers enhanced, real-time claim status functionality to help you manage and resolve your BCBSTX claims. To gain access to the CRT, you must be registered with Availity .

You can use the CRT to:

  • Search by member ID/group number or claim number
  • Check status of multiple claims in one view
  • View claims for a particular date or date range
  • View claims according to status, such as paid, pended or denied
  • View detailed line level information, such as amount paid, ineligible reason code and description for each service line

For additional details, refer to the CRT tip sheet .


Availity is a registered trademark of Availity, L.L.C., and independent third party vendor.