Blue Cross and Blue Shield of Texas is glad and thankful the result of Hurricane Gustav's impact was less than expected. However, we understand many people have been affected due to mandatory evacuations and are prepared to assist members displaced by this hurricane, as well as displaced members of other states’ Blues plans.

To help members access care and prescription medications, Blue Cross and Blue Shield of Texas is temporarily changing the following procedures:

For members unable to seek care from their Primary Care Physician (PCP) or another BCBSTX network physician or hospital, they can obtain care from any licensed physician (MD/DO) or facility during their displacement.

• Payment will be at in-network benefit levels at allowable amounts.
• Pre-certification and referral requirements will be waived so that members can obtain immediate access to care.

For prescriptions, certain procedures also will be temporarily waived for displaced members. Early refill requests by members will be honored upon request.

• If requested by members, mail order prescriptions will be shipped overnight.
• Mail order deliveries will be attempted at alternate addresses, if requested.
• Mail order prescriptions can be transferred to a local retail pharmacy where the member can pick up the prescription.
• The member copayment for replacement medications will still apply.
• We will provide directions and assistance on transferring prescriptions to other retailers and from mail order to retail.