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How BCBSTX protects your privacy

Have you ever wondered why Blue Cross and Blue Shield of Texas customer service representatives ask you for the same information, such as your name, birthdate, address, and Social Security number – each time you call?

Protecting our members' privacy is a responsibility we take very seriously. One way we do this is by making sure we are talking to you (or someone you have authorized to be involved in your care) whenever you call us. If you would like for a family member or friend to be able to talk to us about your Blue Cross coverage, you must authorize that person to do so by first calling Customer Service yourself.