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Latest News

Improved claim letters go electronic

Improved Claim LettersBlue Cross and Blue Shield of Texas (BCBSTX) is continually working to improve our members' experience. We know that you need information that is easy to understand. That's why we recently updated the format, tone and readability of many of our standard claim letters.

In addition to redesigning the letter format, the content was updated to provide a friendly, clear, concise message. The letters are written in plain language with clear direction, if needed, that you can quickly understand.

You can also view your letters electronically on our secure member website, Blue Access for MembersSM. And now, you can choose to "go paperless." Stop receiving many claim letters by mail. Instead, just view them online when logged in to Blue Access for Members. Here's how:

Now, you can choose to "go paperless." Stop receiving many claim letters by mail. Instead, just view them online when logged in to Blue Access for Members. Here's how:

  • Log in
  • At the very top of the page, click on the Settings menu
  • Choose Preferences
  • Scroll down to Go Paperless
  • Choose "Turn off paper statements"

You'll be notified via email (or text message, if you prefer) when you have a new claim letter to view.