E-mail
As a registered user with Blue Access for Members, you can communicate with BCBSTX Customer Service Representatives through secured e-mail. All e-mails will receive a response within 24 hours. Log in to Blue Access for Members or become a registered user today - access is immediate and secure!
Live Chat
Get immediate, secure access to dedicated BCBSTX Customer Service Representatives from 7 a.m. to 10 p.m., Monday through Friday.
To use Live Chat, you must log in to your Blue Access for Members account.
24/7 Nurseline
Contact caring, experienced nurses 24 hours a day, 7 days a week, even on holidays.
As a HealthSelect participant, you and your covered dependents are already signed up for this convenient service, at no additional cost to you. Simply call (888) 334-9473. This number is also on the back of your ID card.
Helpful Contact Information
| BCBSTX Customer Service | ERS Customer Service | Caremark Customer Service | |
Toll Free PO Box 660044 |
Outside Austin: In Austin: PO Box 13207 |
Toll-Free PO Box 659541 |
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| TDD Line for Hearing Impaired (800) 735-2989 |
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| Blue Care Connection® | Evidence of Insurability | Prescription Drug Reimbursement | |
| Main Number (800) 462-3275 24/7 NurseLine (888) 334-9473 Special Beginnings (800) 462-3275 |
Dearborn National Insurance |
Caremark Rx Claim PO Box 52136 Phoenix, AZ 85072-2136 |
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| GBP Forms/PCP Changes | Magellan Behavioral Health | Mail Order Drugs | |
BCBSTX Membership |
Customer Service (800) 528-7264 |
Caremark Mail Service Program PO Box 659541 San Antonio, TX 78265-9541 |
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Frequently Called Phone Numbers and Addresses
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