Contact Blue Cross and Blue Shield of Texas (BCBSTX)
E-mail
As a registered user with Blue Access for Members, you can communicate with BCBSTX Customer Service Representatives through secured e-mail. All e-mails will receive a response within 24 hours. Log in to Blue Access for Members or become a registered user today - access is immediate and secure!
Live Chat
You can chat with BCBSTX Customer Service Representatives from 7 a.m. - 10 p.m Monday through Friday. Extending the hours of availability gives you more flexibility to contact us when it's more convenient for you.
To communicate through Live Chat, you must be a registered user with Blue Access for Members. Live Chat gives you immediate, secure access to dedicated BCBSTX Representatives. Log in to Blue Access for Members - access is immediate and secure!
Helpful Contact Information
| BCBSTX Customer Service | ERS Customer Service | Caremark Customer Service | |
Toll Free PO Box 660044 |
Outside Austin: In Austin: PO Box 13207 |
Toll-Free PO Box 659541 |
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| TDD Line for Hearing Impaired (800) 735-2989 |
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| Blue Care® Connection | Evidence of Insurability | Prescription Drug Reimbursement | |
| Main Number (800) 462-3275 24/7 NurseLine (888) 334-9473 Special Beginnings (800) 462-3275 |
Fort Dearborn Life Insurance |
Caremark Rx Claim PO Box 52136 Phoenix, AZ 85072-2136 |
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| GBP Forms/PCP Changes | INROADS Behavioral Health | Mail Order Drugs | |
BCBSTX Membership |
Customer Service (800) 528-7264 |
Caremark Mail Service Program PO Box 659541 San Antonio, TX 78265-9541 |
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Frequently Called Phone Numbers and Addresses
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