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Contact Us

Phone

Customer Service
Monday–Friday, 7 a.m.–7 p.m. (CT)
Saturday, 9:30 a.m.–1:30 p.m. (CT) 

(800) 252-8039

24/7 Nurseline
Call 24/7/365

 (888) 334-9473

Special Beginnings®' for Expectant Moms
Monday–Friday, 8 a.m.–6:30 p.m. (CT)

(888) 421-7781

Blue Care Connection®
Monday–Friday, 8 a.m.–5:30 p.m. (CT)

(800) 462-3275

(Weight Management, Tobacco Cessation, help with managing a chronic condition like diabetes, asthma, or high blood pressure)

Blue Access Internet Help Desk
Monday–Friday, 7 a.m.–10 p.m. (CT)
Saturday, 7 a.m.–3:30 p.m. (CT)

 (888) 706-0583

These numbers are also on the back of your HealthSelect medical ID card.


Frequently Called Phone Numbers and Addresses

Live Chat

Get immediate, secure access to dedicated Blue Cross and Blue Shield of Texas (BCBSTX) Customer Service Representatives from 7 a.m. – 10 p.m., Monday – Friday.

To use Live Chat, you must log in to your Blue Access for MembersSM account.

Email

Send a secure email to BCBSTX Customer Service and receive a response within two business days. Simply log in to Blue Access for Members and click Contact Us.

Mail

BCBSTX
P.O. Box 660044
Dallas, TX 75266-0044

Benefits Coordinators and
Wellness Coordinators

Contact your Marketing Account Representative