Resources for Health Benefits Officers

We are committed to providing Health Benefits Officers with the tools you need to effectively inform, educate and enroll federal employees. Explore helpful resources, marketing materials and educational events designed to help you manage your Federal Employee Health Benefits Program.


ActivityDescription

Agency Visit

Field Service Representative provides an "in-person" visit to a federal agency to provide service to the Health Benefits Officer (HBO). For example: provide materials, obtain/update agency demographics, plan for agency employee events, Open Season activities, etc.

Service Day

Field Service Representative visits a federal agency to provide one-on-one service to Service Benefit Plan members on-site. Service days must be set-up in advance and employees must be notified prior to the visit that the Field Service Representative will be in the agency.

Information Booth

A Plan sponsored stand or table set-up on federal installation premises to provide information when access is not otherwise available for a particular agency. Prior approval must be obtained from the appropriate person responsible for the government grounds.

Group Meeting

Gives federal employees the opportunity to hear short presentations form health plan representatives in a central location. Your Field Service Representative provides agency employees a forum to educate federal employees to better understand claim, enrollment and benefits. These activities may be provided during Open Season, monthly, quarterly or as needed.

Health Benefit and Wellness Events

Planning and executing an event at which Field Service representative staffs a booth and talks to employees promoting Wellness Programs and Online Tools, as well as general information about healthy lifestyles, as approved by the FEP Director's Office.

Health Benefit Fair

An informational exhibit with other FEHBP insurance carriers to provide Open Season information, literature, benefit information, provider directories and rates for the coming year. Health Benefit Fairs allow federal employees an opportunity to shop and compare coverage in order to make informed decisions about health insurance carriers. The length of time that should be devoted to a health fair depends on your employees' schedules and needs. Your account representative will work with you to choose a time of day that maximizes the opportunities for the most employees to attend.

Pre-retirement Seminar

Field Service Representative provides group meetings at the federal agency to educate employees on how to take care of their needs prior to retirement. Meetings can include information about Medicare, Social Security, Survivor benefits and the National Association of Retired Federal Employees (NARFE). Many times the meeting can correspond to the NARFE meeting at the agency.

New Employee Orientation

An agency meeting for new employees in which the Field Service Representative presents an overview of the Service Benefit Plan, distributes field support materials, important customer service phone numbers and responds to questions from the group. This meeting provides a new employee with the knowledge of who to contact at the Plan with problems, a guide in selecting the proper health insurance carrier, and an opportunity for the Plan representative to meet new employees at the agency.

Open Season

Field Service Representative will provide a group meeting for Health Benefits Officers representing the agencies in the Plan's territory. Usually, this meeting is conducted at the onset of Open Season. HBOs are advised of the new benefits and rates for the coming year. Other FEHBP insurance carriers may also be present at this meeting.



Contact Information

Anita Newby covers southeast Texas, including Beaumont, Bryan/College Station, Galveston and Houston.

Email Anita

Phone: (972) 766-2646
Fax: (972) 463-9464


Teresa Otts covers parts of northeast Texas, including Dallas, Longview, Marshall and Tyler, and west Texas.

Email Teresa

Phone: (972) 766-2645
Fax: (903) 482-9843


Dolly Mendez covers parts of southwest and central Texas, including Corpus Christi, Del Rio, Laredo, the Rio Grande Valley and San Antonio.

EMail Dolly

Phone: (210) 558-5136
Fax: (210) 340-0849

Karla Candelaria covers El Paso.

Email Karla

Phone: (505) 816-2027
Fax: (505) 816-3619


Bruce Harrison covers parts of northeast Texas, including Fort Worth, and parts of central Texas.

Email Bruce

Phone: (972) 766-5624
Fax: (972) 238-1886



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