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Blue Access for Members and quoting tools will be unavailable from 2am - 5am Saturday, October 20.

We apologize for any inconvenience.

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If you are a member of the media with questions, please contact:

Margaret Jarvis

Dallas/Fort Worth
(972) 766-7165
   Email Margaret

Marina Coryat

Houston/Corpus Christi
(713) 354-7015
   Email Marina

Edna Perez-Vega

San Antonio/Austin/El Paso/
Rio Grande Valley
(210) 558-5162
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Louis Adams

Texas
(972) 766-6966
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For all other questions, please call (972) 766-6900.
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Assistance Available for Members Impacted by Severe Winter Weather in Texas

Dec. 06, 2013

During a natural disaster, you never know where you may end up. We at Blue Cross and Blue Shield of Texas (BCBSTX) understand that a number of our members living, working or traveling in and around Texas may be impacted and/or displaced as a result of severe winter weather.

BCBSTX is prepared to help these members by:

  • Explaining the options for accessing care
  • Helping to locate a network provider, hospital or dialysis center
  • Assisting with early refills of prescription medications
  • Working to ensure transition of care or continuity of care needs are met
  • Accessing your member identification information

Please follow these helpful tips:

  • For an emergency situation, you should go directly to the nearest hospital.
  • For non-emergency care needs, you can call the customer service number on the back of your member ID card to locate a network provider.
  • When arriving at the participating doctor's office or hospital, you will need to present your BCBSTX ID card.
  • If you do not have your member ID card, need help finding care or have coverage questions, our customer service representatives will assist you. You can also log in to your Blue Access for MembersSM account or access our website from your mobile device or desktop computer to search for a doctor, access your ID card and more.
  • BlueCard® participants (indicated by a suitcase on the member ID card) can call the National BlueCard access number to be routed to the appropriate customer service center.

Important Blue Cross Phone Numbers

  • BCBSTX Customer Service for all group plan members: 800-521-2227
  • BCBSTX Customer Service for individual/family policyholders: 888-697-0683
  • BCBSTX Customer Service for Medicare Supplement policyholders: 800-654-9690
  • Federal Employee Information: 800-442-4607
  • National BlueCard access: 800-810-BLUE (2583)

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