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Assistance Available for Members Impacted by West Fertilizer Co. Plant Explosion in West, Texas ALERT

Apr. 18, 2013

During a crisis situation, you never know where you might end up. We at Blue Cross and Blue Shield of Texas (BCBSTX) understand that a number of our members living, working or traveling in the West, Texas area may be impacted and/or displaced as a result of the West Fertilizer Co. plant explosion that occurred yesterday, April 17.


BCBSTX is prepared to help these members by:

  • Explaining the options for accessing care
  • Helping to locate a network provider, hospital or dialysis center
  • Assisting with early refills of prescription medications
  • Working to ensure transition of care or continuity of care needs are met
  • Accessing your member identification information

Please follow these helpful tips:

  • For an emergency situation, you should go directly to the nearest hospital.
  • For non-emergency care needs, you can call the customer service number on the back of your member ID card to locate a network provider.
  • When arriving at the participating doctor's office or hospital, you will need to present a BCBSTX ID card.
  • If you do not have your member ID card, need help finding care or have coverage questions, our customer service representatives will assist you. You can also log in to Blue Access for MembersSM or access our BCBSTX mobile site to search for a doctor, access your ID card and more.
  • BlueCard® participants (indicated by a suitcase on the member ID card) can call the National BlueCard access number to be routed to the appropriate customer service center.

Important Blue Cross Phone Numbers

  • BCBSTX Customer Service for all group plan members: 800-521-2227
  • BCBSTX Customer Service for individual/family policyholders: 888-697-0683
  • BCBSTX Customer Service for Medicare Supplement policyholders: 800-654-9390
  • Federal Employee Information: 800-442-4607
  • National BlueCard access: 800-810-BLUE (2583)


Other Resources
American Red Cross
http://www.redcross.org