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Alert for Members Affected by Hurricane Isaac

August 28, 2012

Assistance Available for Members Impacted by Hurricane Isaac

During a natural disaster, you never know where you may end up. We at Blue Cross and Blue Shield of Texas (BCBSTX) understand that many of our members living or traveling in the Gulf Coast may be displaced as a result of Hurricane Isaac.

We are prepared to assist those who have special needs concerning access to care and prescription medications during their displacement.

Members

If you are a BCBSTX member and need our help with temporary measures, such as early prescription refills or an exception to the requirement to see a network provider, our customer advocates are authorized to work with members to take care of their needs.

Doctors and pharmacies will need your member ID number and a photo ID so they can verify your membership and file the claim with us. If you do not have your member ID card, need help finding care or have coverage questions, call the customer service number listed below and a customer advocate can assist you.

BCBSTX is prepared to help members who have been displaced by:

  • Explaining the options for accessing care
  • Helping to locate a BCBS network provider
  • Working to ensure transition of care or continuity of care needs are identified

Important Blue Cross Phone Numbers

  • BCBSTX Customer Service for all group plan members: 800-521-2227
  • BCBSTX Customer Service for individual/family policyholders: 888-697-0683
  • BCBSTX Customer Service for Medicare Supplement policyholders: 800-654-9390
  • BCBSTX BlueCard: 800-676-BLUE (2583)
  • National BlueCard access: 800-810-BLUE (2583)