Centers for Medicare and Medicaid Services (CMS)

Centers for Medicare and Medicaid Services (CMS) is the federal government agency that runs Medicare and Medicaid. CMS works with hospitals to report on measures about the care they give. CMS uses medical information from patient records. For more information, visit the CMS web site.

Hospital Consumer Assessment of Healthcare Providers and Systems
(HCAHPS)

The intent of the HCAHPS initiative is to provide a standardized survey instrument and data collection methodology for measuring patients' perspectives on hospital care. HCAHPS survey items complement the data hospitals currently collect to support improvements in internal customer services and quality related activities.

For more information, visit the Web site: http://www.hcahpsonline.org/files/HCAHPS%20Fact%20Sheet,%20revised1,%203-31-09.pdf