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Accolade* Health Assistant®

Active team members and their eligible family members can connect with a dedicated Accolade Health Assistant for help with health or benefits questions, big or small. Connect with your Accolade Health Assistant via phone, web or mobile app whenever you need health care help.

Note: Retirees of American Airlines can continue to contact BCBSTX for their health care customer service needs.

*Accolade, an independent company, contracts directly with American Airlines to provide customer service and clinical services to American Airlines employees, and is solely responsible for the products and services they offer.

Web and Mobile Tools

Web-based tools and apps make it easier to get the most out of your benefits.

For coverage information please visit my.aa.com.

 

Preauthorization

Learn more about preauthorization, predetermination of benefits, and medical policies.

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